Shipping & Delivery
Which countries do you ship to?
- We currently ship within the United States only.
- We do not ship to Alaska or Hawaii at this time.
- International shipping is not available at this time.
Where do you ship from?
- Orders ship from our U.S. fulfillment center in New Jersey.
- Orders are processed and shipped Monday–Friday during standard business hours.
What shipping options do you offer?
- Available shipping methods and rates are displayed at checkout based on your delivery address.
- Estimated 3–7 business days after processing (may vary depending on carrier delays, weather, or peak seasons).
- Expedited options may be available depending on your location.
How long does it take to process my order?
- Orders are typically processed within 1–2 business days (excluding weekends and holidays).
- Processing times may be extended during sales, holidays, or peak periods.
- Once your order ships, you will receive a shipping confirmation email with tracking information.
Will there be delays during sales or holidays?
- Processing times may be extended during sales events, holidays, or peak seasons.
- We appreciate your patience during these periods.
Which carriers do you use?
- We select the shipping carrier based on your location and the most efficient delivery option.
- Delays may occur depending on the carrier.
Do you charge duties or taxes?
- Orders shipped within the U.S. are not subject to additional duties.
- For international orders (when available), duties and taxes may apply and are the customer’s responsibility.
Tracking
How can I track my order?
- Once your order ships, you will receive a tracking number via email.
- You can use the tracking link to monitor your delivery status.
Why hasn’t my tracking updated?
- Tracking information may take up to 72 hours to update after shipment.
- Delays may occur depending on the carrier.
My tracking hasn’t updated. Is my package lost?
- It is normal for tracking to remain unchanged for a few days while the package moves through the carrier network.
- If tracking has not updated for more than 10 business days, please contact Customer Support. [cs@entrereves.com]
What if my package says delivered but I didn’t receive it?
- Please double-check your delivery location, mailbox, and with neighbors or building staff.
- Carriers may sometimes mark packages as delivered before final drop-off. Please allow up to 48 hours for delivery to complete.
- Once a package is marked as delivered, it is under the responsibility of the carrier.
- If you still cannot locate your package, we recommend contacting the carrier directly to file a claim.
- If you need further assistance, please contact our Customer Support team. [cs@entrereves.com]
Orders
Can I change my shipping address?
- Address changes are only possible before the order is processed.
- We may be able to update it before the order is packed or a shipping label is created.
- Once an order has been packed or labeled, the address cannot be changed.
- Customers are responsible for providing accurate shipping information.
- We are not responsible for orders shipped to incorrectly provided addresses.
Can I cancel or edit my order?
- Orders can be modified or canceled within 1 hour of placement.
- Once processing begins, changes cannot be guaranteed.
- If your order has already shipped, it cannot be canceled.
What happens if my order is returned due to an incorrect address?
- Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees for reshipment.
- Customers are responsible for providing accurate shipping information.
- Additional shipping fees may apply for reshipment.
Do you ship to PO Boxes or APO/FPO addresses?
- Shipping to PO Boxes or APO/FPO addresses may not be available depending on the carrier.
- Please contact Customer Support before placing your order to confirm. [cs@entrereves.com]
Can my order be canceled due to fraud?
- We reserve the right to cancel or refuse any order suspected of fraud or unauthorized activity.
Return & Exchanges
How do I start a return?
- Returns must be initiated through our Returns Portal within 14 days of delivery.
- Once approved, you will receive return instructions and the return address for our New Jersey warehouse. [200 Gates Rd Suite C, Little Ferry, NJ 07643]
- Do not send items back without approval.
Where should I send my return?
- All returns must be sent to our U.S. fulfillment center in New Jersey. [200 Gates Rd Suite C, Little Ferry, NJ 07643]
- The return address will be provided after your return request is approved.
What condition must items be in for return?
- Items must be unused, in original condition, and returned with all tags attached.
- Returns that do not meet these conditions will not be accepted.
How much does it cost to return an item?
- A $6 return processing fee will be deducted from your refund.
- Original shipping fees are non-refundable.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
How do exchanges work?
- Exchanges are processed after your return is received and inspected at our New Jersey fulfillment center.
- Once approved, a replacement item will be shipped to you.
- Customers are responsible for return shipping costs unless the item is defective.
Do you offer repairs?
- We do not offer repair services.
- If your item has a manufacturing defect, we will provide a replacement.
What if I receive a defective item?
- Defective items must be reported within 7 days of delivery with photos.
- Once approved, the item must be returned to our warehouse.
- A replacement will be shipped after inspection.
When will I receive my refund?
- Once your return arrives at our warehouse, refunds are typically processed within 1–7 days.
- During busy periods, processing may take up to 14 days.
- Your bank may take additional time to post the refund.
Do I need a return label?
- Return instructions will be provided after approval.
- Please follow the instructions carefully when shipping your item back.
Do I need to return my promotional gift?
- If you received a free promotional gift and returning items causes your order value to fall below the promotion threshold, the promotional item must also be returned.
- If you keep the gift, its value may be deducted from your refund or charged.
Can I return a Final Sale item?
- Final sale items are not eligible for return, exchange, or store credit under any circumstances.
- This policy is clearly indicated on the product page and at checkout.
Warranty & Product
What does your warranty cover?
- If a product has a manufacturing defect, we will replace it with the same item.
- This applies within a reasonable period under normal use.
What is not covered under warranty?
- Warranty does not cover cosmetic wear, rips, burns, improper washing damage, pet damage, accidental damage, lost or stolen items, or peeling logos and decals.
Payments
My payment was declined. What should I do?
- If your payment is declined during checkout, you may enter another card or choose a different payment method.
- We do not have access to the reason for declined payments.
- Please contact your bank for details.
How do discount codes work?
- Discount codes can be applied during checkout and may apply to specific products or promotions.
- During site-wide sales, additional discount codes may not be accepted unless stated otherwise.
Can I add or change a discount code after placing an order?
- No. Discount codes cannot be added or modified after checkout.
Can I use multiple discount codes?
- Only one discount code may be applied per order.
- Codes cannot be combined or stacked.
