- We currently ship within the United States only.
- We do not ship to Alaska or Hawaii at this time.
- International shipping is not available at this time.

- Orders ship from our U.S. fulfillment center in New Jersey.
- Orders are processed and shipped Monday–Friday during standard business hours.

- Available shipping methods and rates are displayed at checkout based on your delivery address.
- Estimated 3–7 business days after processing (may vary depending on carrier delays, weather, or peak seasons).
- Expedited options may be available depending on your location.

- Orders are typically processed within 1–2 business days (excluding weekends and holidays).
- Processing times may be extended during sales, holidays, or peak periods.
- Once your order ships, you will receive a shipping confirmation email with tracking information.

- Processing times may be extended during sales events, holidays, or peak seasons.
- We appreciate your patience during these periods.

- We select the shipping carrier based on your location and the most efficient delivery option.
- Delays may occur depending on the carrier.

- Orders shipped within the U.S. are not subject to additional duties.
- For international orders (when available), duties and taxes may apply and are the customer’s responsibility.

- Once your order ships, you will receive a tracking number via email.
- You can use the tracking link to monitor your delivery status.

- Tracking information may take up to 72 hours to update after shipment.
- Delays may occur depending on the carrier.

- It is normal for tracking to remain unchanged for a few days while the package moves through the carrier network.
- If tracking has not updated for more than 10 business days, please contact Customer Support. [cs@entrereves.com]

- Please double-check your delivery location, mailbox, and with neighbors or building staff.
- Carriers may sometimes mark packages as delivered before final drop-off. Please allow up to 48 hours for delivery to complete.
- Once a package is marked as delivered, it is under the responsibility of the carrier.
- If you still cannot locate your package, we recommend contacting the carrier directly to file a claim.
- If you need further assistance, please contact our Customer Support team. [cs@entrereves.com]

- Address changes are only possible before the order is processed.
- We may be able to update it before the order is packed or a shipping label is created.
- Once an order has been packed or labeled, the address cannot be changed.
- Customers are responsible for providing accurate shipping information.
- We are not responsible for orders shipped to incorrectly provided addresses.

- Orders can be modified or canceled within 1 hour of placement.
- Once processing begins, changes cannot be guaranteed.
- If your order has already shipped, it cannot be canceled.

- Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees for reshipment.
- Customers are responsible for providing accurate shipping information.
- Additional shipping fees may apply for reshipment.

- Shipping to PO Boxes or APO/FPO addresses may not be available depending on the carrier.
- Please contact Customer Support before placing your order to confirm. [cs@entrereves.com]

- We reserve the right to cancel or refuse any order suspected of fraud or unauthorized activity.

- Returns must be initiated through our Returns Portal within 14 days of delivery.
- Once approved, you will receive return instructions and the return address for our New Jersey warehouse. [200 Gates Rd Suite C, Little Ferry, NJ 07643]
- Do not send items back without approval.

- All returns must be sent to our U.S. fulfillment center in New Jersey. [200 Gates Rd Suite C, Little Ferry, NJ 07643]
- The return address will be provided after your return request is approved.

- Items must be unused, in original condition, and returned with all tags attached.
- Returns that do not meet these conditions will not be accepted.

- A $6 return processing fee will be deducted from your refund.
- Original shipping fees are non-refundable.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.

- We do not offer repair services.
- If your item has a manufacturing defect, we will provide a replacement.

- Defective items must be reported within 7 days of delivery with photos.
- Once approved, the item must be returned to our warehouse.
- A replacement will be shipped after inspection.

- Once your return arrives at our warehouse, refunds are typically processed within 1–7 days.
- During busy periods, processing may take up to 14 days.
- Your bank may take additional time to post the refund.

- Return instructions will be provided after approval.
- Please follow the instructions carefully when shipping your item back.

- If you received a free promotional gift and returning items causes your order value to fall below the promotion threshold, the promotional item must also be returned.
- If you keep the gift, its value may be deducted from your refund or charged.

- Final sale items are not eligible for return, exchange, or store credit under any circumstances.
- This policy is clearly indicated on the product page and at checkout.

- If a product has a manufacturing defect, we will replace it with the same item.
- This applies within a reasonable period under normal use.

- Warranty does not cover cosmetic wear, rips, burns, improper washing damage, pet damage, accidental damage, lost or stolen items, or peeling logos and decals.

- If your payment is declined during checkout, you may enter another card or choose a different payment method.
- We do not have access to the reason for declined payments.
- Please contact your bank for details.

- Discount codes can be applied during checkout and may apply to specific products or promotions.
- During site-wide sales, additional discount codes may not be accepted unless stated otherwise.

- No. Discount codes cannot be added or modified after checkout.

- Only one discount code may be applied per order.
- Codes cannot be combined or stacked.